Need insights from this business case faster? Check out our Q&A summary below:

  1. What is the business challenge for the university?鈥鈥
    One of America鈥檚 top 100 universities has a problem 鈥 around 5% of its outbound calls are tagged as spam and an additional 15% originate from telephone numbers with no reputation. With a quarter of calls being marked as spam, many calls are going unanswered or being blocked by carrier networks.
  2. How did TNS identify the issue?鈥鈥
    TNS analyzed the university鈥檚 two main telephone numbers 鈥 a 1-800 number and a local line 鈥 and discovered the significant numbers of calls being flagged as spam against industry data.
  3. What is the recommended solution?鈥鈥
    Voice channel protection solutions such as TNS Enterprise Branded Calling, TNS Enterprise Authentication and Spoof Protection and Telephone Number Reputation Monitoring can help the university to transform its outbound calling operations.

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